**1. Reservation Deposit Policy for Trips 7 Days Long or More**

To secure your reservation, a non-refundable and non-transferable deposit of $650 is required. Payment can be made via credit card or bank transfer. The full payment is due 60 days before the departure date.

**2. Reservation Deposit Policy for Trips 6 Days Long or Less**

To make a reservation, the travel agency or the paddler must confirm their intention to travel by paying a deposit of 50% of the total fare. The remaining 50% must be paid at least 15 days before the start date of the trip.

**1. Cancellation Policies for Trips 7 Days Long or More**

– If you cancel your trip at least six weeks (42 days) before the trip start date, you will receive a full refund minus your non-refundable and non-transferable deposit of $650. Written cancellation is required. You may find a qualified replacement for your spot. Please note that we cannot make exceptions for personal emergencies or health issues, as we lose the opportunity to sell that spot once your reservation is confirmed.

– For cancellations made 41 days or less before the check-in date, no refund will be issued, and changes to your reservation dates or rescheduling will not be permitted.

– Full refunds will be provided for trips that we cancel.

**2. Cancellation Policies for Trips 6 Days Long or Less**

– **15 Days or More:** A 15% administrative fee will apply.
– **14 Days or Less:** 100% of the reservation deposit is non-refundable.
– **No Show:** Passengers who do not show up will forfeit their trip and will not be allowed to change the date or name on the reservation.
– **Date Changes:** Changes can be made up to 15 days before the trip without penalty. For changes made 14 days or less before the trip, a 50% fee will apply.

We reserve the right to alter or cancel any scheduled tour or program without prior notice in response to adverse weather conditions, unforeseen events, or circumstances beyond our control. In such cases, every effort will be made to reschedule the service, but a full refund is not guaranteed.

By participating in tours and programs offered by Pacha Ecolodge or Kayak Ecuador, guests acknowledge and voluntarily accept all risks associated with such outdoor activities. They understand that they may be exposed to personal injury, loss of life, or property damage and agree that they will not be able to make claims, sue, or expect financial compensation from Pacha/Kayak Ecuador for such occurrences.

Our staff is here to answer your questions and address your concerns, and we encourage you to contact us if there is anything we can help you with.

For safety reasons, we reserve the right to refuse service to anyone at anytime who poses a potential risk on the river, who is suspected of being under the influence of drugs or alcohol, or who is deemed unfit to raft. We also reserve the right to alter your trip without an allowance of refund.

Rafting is an activity with inherent and unavoidable risks, and we do not guarantee the safety of any person we take down the river. All participants are required to sign an assumption of risk/release of liability waiver. If you choose to come rafting, let it be known that you are doing so at your own risk.

Minors under the age of 18 must sign their own waiver in addition to having it signed by a parent or legal guardian. Children must be at least 4 years old and 50 lbs to ride downany of our class II Trips, and must be accompanied by a competent adult at the overlook. Children must be at least 7 years old and 100 lbs to raft through Class III.Children must be at least 14 years old and 120 lbs to raft through the Jondachi-Hollin rivers Class IV. We reserve the right to cancel your river trip without allowance of a refund if you violate or attempt to violate the minimum age and weight requirements. If the leader considers that one or several people can not make the trip even if they meet the basic requirements (Essential Eligibility Criteria), their word is final and the trip will be modified to guarantee the safety of our passengers.

Kayak Ecuador reserves the right to refuse service or entry, without a refund, to any person posing a potential risk to the safety or welfare of the headquarters, other guests, guides, or our staff, or to those under the influence of drugs or alcohol, or who display disrespectful or suspicious behavior.

We expect all guests to maintain respectful and considerate behavior toward others, including staff, guides, instructors, and fellow guests during their stay. Any act of vandalism, excessive noise, or disturbance of the peace may result in immediate termination of the stay and, if necessary, intervention by competent authorities.